Privacy Policy Overview

At Kaiz Limited (“Kaiz”, “we”, “us”, or “our”), we recognise the importance of safeguarding your personal information and take privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you interact with us—whether by purchasing our Products and Services, visiting our website or other digital platforms, or entering our clinics. This policy also aligns with the Privacy Act 2020 and does not limit or exclude your rights under New Zealand law.

If you have any questions or concerns about this policy or how your personal information is used, please contact us at [email protected] or by phone at 0220826089.

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply from the date it is posted.

What Information Does Kaiz Collect?

We collect personal information from you when you interact with us—such as when you inquire about or purchase a Product or Service (via phone, in person, or online), enter our clinics, complete surveys, or engage with us on social media. We typically collect this information directly from you, but may occasionally obtain it from third parties (e.g., other retailers or law enforcement agencies) to ensure community safety or prevent crime.

The information we collect may include:

• Personal details such as your name, address, email, phone number, gender, and date of birth.
• Shopping preferences, purchase history, delivery information, and marketing preferences.
• Login details and password for your online account, if applicable.
• Health and safety information if an incident occurs at one of our clinics.

If we are unable to collect certain information, we may not be able to provide you with the requested Products, Services, or activities.

How Does Kaiz Use Your Information?

We use your personal information for the following purposes:

• Client Profile Management: To keep a record of the Products and Services you use to offer tailored recommendations, improve our services, and track potential adverse reactions.
• Marketing & Promotions: To offer personalised advertising through digital channels like Facebook, Instagram, Google, and other platforms, and provide you with exclusive offers and rewards.
• Communication & Customer Service: To answer your questions, provide advice, and communicate updates.
• Loyalty Programs: To allocate points to your Client Profile for rewards.
• Competitions & Research: To run surveys, research initiatives, and competitions.
• Warranty & Product Recalls: To contact you regarding any recalls or warranties.
• Compliance & Safety: To comply with legal obligations, ensure fraud prevention, and address any breaches of our terms.
• Customised Experience: To personalise your interactions with us in clinic and online.

Sharing Your Information

In certain circumstances, we may disclose your personal information to third parties in order to fulfil the purposes outlined above or as required by law. These third parties may include:

• Employees, contractors, or service providers who perform duties on our behalf (e.g., IT service providers, couriers, payment processors).
• Third parties providing hosting, data storage, or other service platforms.
• Law enforcement agencies or emergency services when required by law.
• Third parties to whom we may transfer our business if you are a customer or potential customer.

In cases where we share your data with third parties based outside New Zealand, we will take reasonable steps to ensure these parties meet our privacy and security expectations.

How We Store & Protect Your Personal Information

Your personal information is securely stored in both electronic and physical formats, including software, servers, and cloud-based systems. We may transfer or store your data in countries outside New Zealand where privacy laws may differ. However, we ensure any third-party service providers we use maintain appropriate security standards.

We retain your personal information only as long as necessary for the purposes outlined above, unless otherwise required by law.

How We Dispose of Your Personal Information

When your personal information is no longer needed, we will take steps to securely dispose of it. This includes deleting electronic data from our systems and shredding any physical documents in our possession.

Security Measures

We take reasonable steps to ensure the security of your personal information by implementing firewalls, password protections, and staff training. However, no system is completely secure, and any personal information you transmit to us is at your own risk.

Cookies

We may use cookies and other tracking technologies to understand how you interact with our website and services, improve your experience, and measure the effectiveness of our marketing initiatives. Cookies help us personalise your experience by storing information like user identity and preferences.

You can disable cookies in your browser settings, but this may affect certain functionalities on our website.

Remarketing

We may use your browsing history on our website for remarketing purposes, meaning you may see targeted ads after leaving our site. You can opt out by adjusting your ad settings on platforms like Google and Facebook.

Accessing & Correcting Your Personal Information

Under the Privacy Act 2020, you have the right to access and request correction of the personal information we hold about you. If you wish to access or update your information, please contact us. We may need to verify your identity before processing your request and may charge a reasonable fee for access.

Complaints

If you believe we have breached our privacy obligations, please contact us and we will promptly address your concerns. For further information, you can also visit the New Zealand Privacy Commissioner’s website at www.privacy.org.nz.